Challenge Tips

Day 3 — Clarify, Don’t Confront

When conflicts happen, it’s easy to jump straight into confrontation. You may feel tempted to argue and defend yourself, point out mistakes, or push back. But this may result in escalation rather than resolution.

Using constructive communication to seek clarity without arguing can de-escalate a conflict. By asking questions, checking assumptions, and calmly expressing what you need, you can turn potential battles into conversations that solve problems.

Your Action for Today

Practice healthy communication skills in your interactions at work. Keep these tips in mind:

• Ask for more information: Try not to make assumptions without knowing the whole situation. Asking questions shows you have an interest in the other person’s perspective.
• Be solution-focused: Keep your conversation productive by focusing on a resolution rather than blaming. Look for a way forward.
• Use “I” statements: “I” statements focus on your feelings instead of another person’s actions. Instead of saying, “You never listen to me,” try, “I feel frustrated when my opinions aren’t heard.” This opens the door for problem-solving instead of defensiveness.
• Validate the other person: Acknowledge their feelings so they know they’re being heard, too.

By focusing on clarifying instead of confronting, you can shift from a power struggle to a path of understanding and collaboration.

Join us on day 4 sneak peek: Listen first, speak second.

Missed day 2? Catch up here.